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Covid-19 procedure update

Covid-19 – Procedure update

We have put together some new measures in order to keep our guests and staff safe against covid-19. However, please bear with us as we navigate the new guidelines and if you have any questions or concerns please let us know so that we can help.

What we are doing! 

  • Additional cleaning schedule for the public areas
  • Guests to be temperature checked on arrival, if your temperature is over 38 degrees centigrade you will be unable to stay and we will reschedule your booking 
  • Daily cleaning of keys
  • Additional hand sanitisers available around the hotel for staff and guests
  • Floor markings & signs
  • Additional hand washing signs in the rooms and around the hotel
  • Check in has temporarily moved to 3pm to allow additional room cleaning
  • Optional house keeping for stay’s
  • Optional on line check in – to avoid crowding in the reception at busy times
  • Online check out also used
  • PPE available for staff, and training on how and when it’s to be used given
  • Staff temperatures to be checked at the start of every shift
  • Staff are aware of the procedure if they are unwell or a member of their family is unwell and to self isolate
  • If you are feeling unwell with covid-19 symptoms please do not come we will reschedule your booking
  • Compulsory reservations for dinner, lunch, afternoon tea and breakfast
  • Tables in the restaurant are spread 2m apart
  • Outdoor dining available for all meals 
  • Room service available by reservation
  • Picnic style breakfast available to the room – reservation required
  • Picnic lunches also available – please reserve at the reception
  • The a la carte menu has been amended to ensure safe working in the kitchen
  • The public toilets will be unavailable for a little while, but the disabled toilet available on request. We will encourage guests to us their room loo.
  • Risk assessment has been conducted and communicated to staff.
  •  FACE COVERINGS ARE MANDATORY IN PUBLIC AREAS IN LINE WITH GOVERNMENT REGULATIONS
  • FROM 14TH SEPTEMBER WE WILL NO LONGER BE ABLE TO ACCOMMODATE GROUPS OF MORE THAN 6 GUESTS 
  • FROM 14TH SEPTEMBER TRACK AND TRACE IS MANDATORY AND SO WE WILL REQUIRE CONTACT INFORMATION, WHICH WILL BE STORED FOR 21 DAYS
  • FROM 24TH SEPTEMBER THE RESTAURANT AND BAR WILL CLOSE AT 22.00
  • FROM 24TH SEPTEMBER THE RECEPTION WILL CLOSE AT 22.30
  • We are following the rule of 6. This means that we cannot have any large groups or family groups that exceed 6 people.
  • We are recording all guests data for track and trace. We have the QR code from the NHS covid app at reception to make this easier for you. For speed you can download this prior to your arrival.

We will continue to follow all the government advice and we can’t wait to see you all and hope these measures will put your mind at ease when visiting us.

Take care and best wishes

Imogene Anglaret

Owner

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